Technical Telesales Agent – Fibre Internet Solutions

Employment Type: 3 Months Contract (Extension based on performance)

Start Date: ASAP

Key Responsibilities

• Conduct outbound and inbound calls to sell fibre internet products and services.
• Understand customer requirements and recommend suitable technical solutions.
• Clearly explain fibre broadband features, performance benefits, and infrastructure details to customers.
• Use CRM tools to manage leads, opportunities, and customer interactions.
• Perform coverage checks and guide customers through service availability.
• Assist customers with pre-installation technical queries (e.g., router compatibility, internal cabling, ONT setup).
• Identify upselling and cross-selling opportunities (e.g., routers, add-ons, static IP).
• Handle objections and close sales in a professional, consultative manner.
• Collaborate with technical support and provisioning teams to ensure seamless customer onboarding.
• Stay up-to-date with industry developments, products, and competitor offerings.

Key Requirements

Education & Qualifications

• Matric / Grade 12 (Required)
• Tertiary qualification in IT, Telecommunications, or related field (Preferred)
• Sales certifications or technical support training is a plus

Experience

• 2+ years of telesales or call centre experience (Required)
• 1+ year of experience selling technical products or internet services (Preferred)
• Experience in telecommunications or ISP sector is highly desirable

• Solid understanding of fibre broadband technology and how it compares to ADSL, LTE, etc.
• Familiarity with networking terms: bandwidth, latency, contention, upload/download speeds
• Ability to explain technical terms to customers with varying levels of knowledge
• Knowledge of routers, Wi-Fi performance, and home/business networking basics

Sales & Communication Skills

• Excellent verbal and written communication
• Strong sales orientation with proven track record of meeting targets
• Ability to listen, understand, and tailor technical solutions to client needs
• Skilled in handling objections and closing deals confidently

 Systems Knowledge

• Experience using CRM systems
• Comfortable working with VoIP systems, softphones, and ticketing platforms

Personal Attributes

• Self-motivated and goal-driven
• Technically curious and solution-oriented
• Adaptable, patient, and professional under pressure
• Strong attention to detail,