Ambitious? So Are We.

Team Leader – Outbound Funeral Cover Campaign
Start: August 2025 | Parktown

Are you a hands-on leader with proven success in managing high-performing outbound sales teams? We are hiring a dynamic Team Leader to drive performance and accountability on a new funeral cover campaign based in Parktown. Lead with purpose, support your agents, and make a measurable impact in a campaign that matters.

What You Will Be Doing

• Lead from the front – Motivate, coach and manage a team of outbound agents to consistently achieve daily and monthly targets.

• Monitor and improve – Track KPIs, listen to calls, and implement performance improvement plans where needed.

• Coach for excellence – Provide side-by-side coaching, roleplays, and daily feedback to upskill agents and enhance client experience.

• Drive compliance – Ensure adherence to FAIS, TCF principles, and internal quality standards.

• Support the mission – Align your team with the campaign’s values of dignity, compassion, and community upliftment.

Non-Negotiable: What You Need to Have

• Minimum 2 yrs experience as a Team Leader or Sales Supervisor in an outbound BPO call centre.

• Prior experience leading a funeral cover or insurance sales team.

• Strong track record of achieving team KPIs and driving performance.

• Matric (Grade 12) is required.

• Clear understanding of FAIS, benefit structures, compliance and quality control.

• RE5 certification will be a strong advantage.

Skills That Will Set You Apart

• Passionate about people development and confident in one-on-one coaching

• Proactive, solutions-focused leadership style

• Fluent in English (a second South African language is beneficial)

• Tech-savvy – able to work efficiently across CRM, dialler, and reporting systems

• Strong administrative and planning ability to manage team schedules, targets, and reporting

Why Lead This Campaign?

• Impact with meaning – Join a campaign built on care and community values

• Fair earnings – Competitive salary and team-based incentives

• No weekend work – Monday to Friday, 08h00 to 17h00

• Structured support – Regular check-ins, campaign insights, and operational backing

• Growth opportunity – Be part of a growing team where results are recognised

Your Next Steps

• Update your CV – Highlight your team management and insurance campaign experience

• (Optional) Cover Letter – Tell us about your leadership style and how you drive results

• Submit Your Documents – Include your Matric Certificate and ID

• Interview Process – Telephonic screening followed by face-to-face leadership interview

If you believe in leading with heart and delivering results with integrity – apply now. Let’s build something meaningful, together.